Refund Policy
1. Introduction
Welcome to Infotvstream. We strive to provide the best IPTV experience possible. Please read our refund policy carefully to understand your rights and obligations. Additionally, we offer a complimentary trial period to ensure that your device is compatible with our service and to evaluate the quality of our offerings before making a purchase decision.
2. Free Trial
Purpose : We offer a free trial period to allow you to test the compatibility of your device and assess the quality of our service before making a purchase decision.
Trial Details : The free trial period is designed to give you a comprehensive understanding of our service, including content quality and device compatibility. We encourage you to fully utilize the trial to ensure it meets your needs.
3. Eligibility for Refund
3-Days Satisfaction Guarantee : If you have purchased a subscription and are not satisfied with our service within the first 3 days, you may request a refund. This guarantee does not apply to renewal payments or additional services purchased beyond the initial plan.
Technical Issues : If you encounter significant technical issues that we are unable to resolve within 3 days of reporting, you may be eligible for a refund.
4. Non-Refundable Situations
Digital Content : Payments for digital content, including but not limited to subscription fees and pay-per-view events, are non-refundable once the content has been accessed or delivered.
Account Misuse : Refunds will not be issued for accounts that have been suspended or terminated due to violations of our Terms of Service.
Excluded from refunds :
- VOD library
- Temporarily not working channels
- Not able to set up our services
- ISP blocking
- Bad device
- No reason provided
- Slow internet speed
5. How to Request a Refund
To request a refund, please contact our customer support team at [support@infotvstream.com] with the following information:
- Order Number
- Reason for Refund Request
- Any relevant supporting documentation (e.g., screenshots, error messages)
6. Refund Process
Processing Time : Refund requests will be reviewed within 24hours. If your request is approved, the refund will be given to the original payment method, however, we may refuse to proceed with a refund if we judge that we can fix the issue for you.
Partial Refunds : In cases where only part of the service is unsatisfactory or where you have used only a portion of the service, a partial refund may be issued at our discretion.
7. Changes to the Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website, and your continued use of our services constitutes your acceptance of the revised policy.
8.Need help?
If you have any questions or concerns about our refund policy, please inform us at [support@infotvstream.com], or by any other contact method
